Open beta access for NPS and CSAT surveys

We're thrilled to announce the release of Doran, packed with exciting new features to enhance your user experience! Our team has been hard at work, and we're excited to introduce two major additions that will take your feedback and customer satisfaction efforts to new heights: Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys.

NPS Survey

In this feature, you can create a new widget for the purpose of collecting customer feedback and measuring customer satisfaction.

1 year ago

Net Promoter Score (NPS) Surveys

Doran now empowers you to measure customer loyalty and satisfaction with the introduction of NPS surveys. Understand your users' likelihood to recommend your product or service and identify promoters, passives, and detractors effortlessly. Utilize actionable insights to refine your strategies and create a positive impact on your business.

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Customer Satisfaction (CSAT) Surveys

We understand the importance of gauging your customers' satisfaction levels. With Doran's new CSAT surveys, you can effortlessly collect feedback on specific interactions and overall experiences. Identify areas of improvement and celebrate your successes to ensure your customers are consistently delighted with your offerings.

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We're committed to making Doran the best platform for changelog and collecting customer feedback, and we're thrilled to roll out this update to help you better connect with the community.